Refund Policy

Refund and Cancellation Policy for Tracksee by Kenjin Technology Private Limited GPS Tracking Services.

1. Device Refunds:

• Unopened Devices: Full refund within 30 days of purchase if returned in original packaging and unused condition.
• Opened Devices: No refund on opened devices due to potential tampering or security concerns.

2. Subscription Cancellations:

• Monthly Subscriptions:
  * Cancel anytime and receive a prorated refund for the remaining unused portion of the current month.
  * Refunds initiated after the renewal date for the next month will not be processed.
• Annual Subscriptions:
  * No refunds for cancellations made within the first 30 days of the subscription.
  * After 30 days, a prorated refund will be issued based on the remaining unused portion of the subscription year.

3. General Conditions:

• All refund requests must be submitted in writing through our website or via email to contact@kenjin.co.in.
• Refunds will be processed to the original payment method used for the purchase.
• Processing time for refunds may vary depending on the payment method.
• Shipping costs associated with returned devices are non-refundable.
• This policy does not apply to service interruptions or downtime caused by factors beyond our control, such as network outages or technical issues.

4. Exceptions:

• We may refuse a refund or cancellation at our discretion if we believe you have violated our Terms and Conditions or engaged in fraudulent activity.

5. Changes to this Policy:

• We may update this Refund and Cancellation Policy from time to time. We will notify you of any changes by posting the new Policy on our website. You are advised to review this Policy periodically for any changes.